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bCasino Responsible Gaming

At bCasino, we want every visit to our platform to remain enjoyable, safe and firmly within your own control. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/445/2017, and as part of that licence we are required to provide meaningful tools and information to help you gamble responsibly. Whether you are exploring b slots, joining a b live casino table, or simply logging in through b login to check your balance, we want you to feel supported at every stage of your experience with us.

Our Commitment to Safer Gambling

We believe that responsible gaming is a shared responsibility between our team and every player who chooses bCasino. We design our products, promotions and communications with player welfare in mind, and we continuously review our tools to ensure they remain effective. Our approach follows the standards set by the Malta Gaming Authority, and we work with independent bodies such as eCOGRA to ensure fair and transparent practices across our operation.

We do not target vulnerable individuals with our marketing, and we do not knowingly allow anyone under the age of majority to register or play. Our bCasino bonus and b casino bonus offers, including our welcome package and ongoing promotions, are always presented with clear terms so that you understand exactly what is expected before you opt in.

Age and Identity Verification

We require every player to be at least 18 years old, or 21 in Estonia, or the applicable age of majority in their country of residence, whichever is greatest, before they may b register an account with us. We verify identity, age, address and payment ownership as part of our standard checks, and identity is verified in full on cumulative withdrawals of 2,000 EUR or equivalent. If we suspect that an account has been opened by a minor, or that someone has attempted to bypass our checks using a VPN, proxy or device spoofing, we will suspend the account, withhold winnings and close it in line with our terms.

Tools to Help You Stay in Control

We provide a range of account controls that you can activate at any time by contacting our support team. These tools apply across our full games library, including b slots, table games and live dealer products, so that your limits are respected no matter where you play.

  • We allow you to set deposit limits on a daily, weekly or monthly basis, adjustable directly through your account or by contacting us.
  • We offer loss limits and wager limits so you can cap the amount you are prepared to risk over a chosen period.
  • We provide session time reminders to help you keep track of how long you have been playing.
  • We offer a cooling-off period, during which your account is temporarily restricted from further b deposit activity.
  • We support longer-term self-exclusion, described in more detail below.
  • We send responsible account activity reminders where patterns suggest a player may benefit from a check-in with our team.

Requests to increase a limit are subject to a cooling-off period before they take effect, while requests to reduce a limit or restrict your play are actioned immediately. We do this to make sure that any decision to raise a limit is a considered one, not an impulsive one.

Self-Exclusion Program

If you feel that you need a break from gambling, we offer a self-exclusion facility that can be activated for a minimum period, or indefinitely, by contacting our support team through live chat or email. Once self-exclusion is in place, we will close access to your account, remove you from marketing communications, and decline any attempt to bCasino login or open a new account for the duration of the exclusion. We take this obligation seriously and will not knowingly permit a self-excluded player to circumvent this protection through a new registration.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gambling habits. You may want to consider setting limits or taking a break if you notice any of the following:

  • You spend more time or money gambling than you originally intended.
  • You chase losses by depositing again shortly after a loss.
  • You use funds intended for essential expenses to fund your b casino app account.
  • Gambling is affecting your relationships, work or wellbeing.
  • You feel anxious, irritable or preoccupied when you are not playing.

If any of this feels familiar, we urge you to use our account controls, reach out to our support team, or contact one of the independent organisations listed below.

External Support Organisations

We work alongside, and encourage players to seek independent guidance from, organisations that specialise in gambling support, including:

  • GamCare - confidential information, support and free counselling for problem gambling.
  • BeGambleAware - independent advice and self-assessment tools.
  • Gamblers Anonymous - peer support meetings and recovery resources.
  • GAMSTOP - a national self-exclusion scheme where applicable in your jurisdiction.

We also make self-assessment questionnaires available on request, so you can evaluate your own gambling behaviour privately before deciding whether to set limits or pause your account.

Fair, Transparent Account Management

We apply strict verification procedures to every b withdrawal request to confirm identity, age, address and ownership of the payment method used. This is not only a regulatory requirement but also part of how we protect players from unauthorised access to their funds. We ask that any online casino b account be used only by the person who registered it, and we do not permit deposits from third-party, corporate or business payment accounts.

Our VIP Program and gamification features, including Coins, the Login Rewards Calendar and Bonus Crab, are designed as entertainment features rather than incentives to increase spending, and none of these carry cash value outside of the Shop redemption process. We apply the same responsible gaming standards to our b bonus code offers, b free spins promotions and b no deposit bonus campaigns as we do to standard real-money play, including clear wagering terms and expiry periods communicated at the time of the offer.

Dormant and Inactive Accounts

We recognise that stepping away from an account can be part of managing your play responsibly. If your account has not been logged into for 12 months, we classify it as inactive, and after a further 30 days a monthly administrative fee may apply until the account is reactivated or the balance reaches zero. Accounts not logged into for 30 months are considered dormant, and we return any remaining balance where possible.

Contact Us

If you have concerns about your own play, or that of someone else, we are here to help. Our support team is available 24/7 via live chat, or by email at support@bcasino.com. For questions specifically about data protection connected to your account, you can reach our Data Protection Officer at dpo@greenfeatheronline.com. If a concern cannot be resolved through our support channels, you may escalate it through our formal complaints procedure, and ultimately to eCOGRA or the Malta Gaming Authority.

At bCasino, we are committed to making sure that your time with us, whether through our b app, our desktop site, or our full range of b slots and live tables, remains a positive and controlled experience.

Content updated: September 16, 2026