bCasino Privacy Policy

At bCasino, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our site, use our b app, register an account, or play our b slots and live casino games. By using bCasino, you agree to the practices described below. If you have any questions, our data protection team can be reached at dpo@greenfeatheronline.com.

Who We Are

bCasino is operated by Green Feather Online Limited, a company registered in Malta under Company Number C 80735, with its registered address at Elite Business Centre, Trejqa ta' Box Box, Msida MSD 1840, Malta. We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/445/2017, issued on 16 January 2019. Please note that transactions will appear on your card statement under the name Green Feather Online, not bCasino.

Information We Collect

We collect personal information to provide our services safely, comply with our licensing obligations, and improve your experience with online casino b. The categories of data we gather include:

• We collect identity data provided during b register, including your name, date of birth, address and nationality.
• We collect contact information such as your email address and phone number, used for account verification and customer support.
• We collect payment and transaction data related to your b deposit and b withdrawal activity, including payment method details and transaction history.
• We collect gameplay data, such as your activity across b slots, live tables and other games available through our b app.
• We collect technical data, including your IP address, device type, browser information and geolocation, used to detect fraud and enforce our restricted-country policy.
• We collect communications data when you contact our support team via live chat or email.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate bCasino effectively, remember your preferences, and analyse how you use our b login and b casino app features. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services.

How We Use Your Information

We use the personal data we collect for the following purposes:

• We verify your identity and age to confirm you meet the minimum age requirement of 18, or 21 in Estonia, or the age of majority applicable in your jurisdiction.
• We process your deposits and withdrawals, including verifying that payment methods are held in your own name.
• We administer our b bonus offers, b no deposit bonus promotions, b free spins, and any b promo code or b bonus code you redeem.
• We monitor account activity to detect the use of VPNs, proxies, or device spoofing, which may result in account restrictions.
• We communicate with you regarding promotions, account updates, and responses to your enquiries.
• We comply with anti-money laundering obligations and regulatory requirements imposed by the Malta Gaming Authority.
• We use aggregated data to improve our website, our b app performance, and our overall game offering.

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, compliance with our legal and regulatory obligations, our legitimate interests in preventing fraud and maintaining a secure platform, and, where applicable, your consent, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Payment providers, including those supporting Visa, MasterCard, Skrill, Neteller, Interac and other deposit and withdrawal methods we offer.
• Regulatory bodies, such as the Malta Gaming Authority, and dispute resolution entities, including eCOGRA.
• Identity verification providers used to confirm your age, address and payment account ownership.
• Game and platform providers, including the software studios powering our slots, live casino and gamification features.
• Law enforcement or governmental authorities where required by applicable law.

International Data Transfers

As we serve players across multiple regions, including Canada, your data may be transferred outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place consistent with applicable data protection laws, including the General Data Protection Regulation.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory recordkeeping obligations under our Malta Gaming Authority licence. Where your account becomes inactive or dormant, as described in our Terms and Conditions, we continue to retain relevant records in line with legal requirements even after account closure.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability and the right to object to certain processing activities. To exercise these rights, please contact our data protection officer at dpo@greenfeatheronline.com. We aim to respond to all legitimate requests within a reasonable timeframe.

Account Security

We implement technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. You are responsible for keeping your b casino login credentials confidential. If you suspect unauthorised access to your account, please contact our support team immediately via live chat or email at support@bcasino.com.

Verification Requirements

In line with our regulatory obligations, we verify the identity of players once cumulative withdrawals reach 2,000 EUR or equivalent. This process may require submission of identification documents, proof of address, and confirmation of payment account ownership. We may suspend withdrawal requests pending completion of this verification.

Restricted Jurisdictions

Registration at bCasino is not available to residents of the United States of America, Israel, the United Kingdom, Jersey, Guernsey, or the Isle of Man. We reserve the right to close accounts and withhold winnings where a player is found to have circumvented these restrictions, including through the use of VPNs or other IP-masking tools.

Children's Privacy

Our services are not intended for individuals under the applicable minimum age. We do not knowingly collect personal data from minors, and any accounts found to belong to underage individuals will be closed immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically.

Contact Us

If you have questions about how we handle your personal data at bCasino, please contact our data protection officer at dpo@greenfeatheronline.com, or reach our general support team at support@bcasino.com. We are here to assist you with any privacy-related concerns regarding your use of our b casino services.